Refund & Exchange Policy at Retail Locations:

At Queen’s, we prioritize hygiene, quality, and customer satisfaction. Please read our policy carefully before making a purchase.

No Refunds or Returns:
We do not offer cash refunds or accept returns on any products.
Please make sure you are confident in your purchase before completing your order.

Exchanges:
Exchanges are only accepted within 2 days of purchasing your item, strictly due to hygiene reasons.

To be eligible for an exchange:
The item must be unused and in perfect condition.

Products showing signs of deliberate damage, bleach, or perfume exposure will not be eligible for exchange. Free Replacement for Tarnish-Free Products
If your tarnish-free chain or charms tarnish within 1 month of purchase, we offer a free replacement. Proof of purchase and photo/video evidence may be required for verification.

Important Notes:

We reserve the right to deny any exchange if the product does not meet our policy standards. For any questions or exchange requests, please contact us on 0311-3333783